Frequently Asked Questions
Find clear answers about NG-CDF policies, education bursaries, project monitoring, tendering processes, and citizen participation.
Yes. The Citizen Feedback & Grievance Portal provides a dedicated 'Submit Anonymously' option. When selected, your IP address and personal identifying data are stripped, while a secure tracking code is generated allowing you to review responses from the Internal Audit Directorate without revealing your identity.
Under our Citizens' Service Delivery Charter, general inquiries receive acknowledgment within 24 hours and resolution within 3 working days. Complaints requiring on-site structural or financial inspection by field engineers are investigated and concluded within 14 calendar days.
Citizens can lodge complaints and report irregularities through multiple official channels:
- Email: complaints@ngcdf.go.ke or info@ngcdf.go.ke
- Telephone Hotline: +254 709 894 000 / +254 20 223 0000
- In Person / Written: 10th Floor, Harambee Sacco Building, Haile Selassie Avenue, Nairobi, or at any Regional Directorate Office.
- EACC Whistleblower Portal: The Board liaises with the Ethics and Anti-Corruption Commission to protect informants under the Witness Protection Act.
Under the NG-CDF Board Citizen Service Delivery Charter:
- General inquiries and public feedback: Responded to within 48 hours.
- Formal project complaints: Acknowledged within 7 days; preliminary inspection report within 14 days; final resolution within 30 working days.
- Bursary verification appeals: Addressed within 14 working days.
Still have questions?
Cannot find the answer you are looking for? Submit an inquiry directly to the NG-CDF Secretariat or your Constituency Office.
Submit Citizen Inquiry